Refund policy

Please note: we do not offer free returns — return shipping charges apply.

Returns

Can I return my order?

Yes. If you're not satisfied with the items you've ordered, you may return them within 30 days of receipt, provided the order meets the following conditions:

  1. All original parts, components, and packaging are included and undamaged.
  2. The product shows only normal wear; damage caused by careless handling is not eligible for return.
  3. For hygiene-sensitive products, items must be thoroughly cleaned before starting the return process.
  4. Any defects must be reported immediately upon receipt.
  5. We reserve the right to charge the customer for return shipping costs.
  6. Returns are processed within 7 working days; if the conditions above are met, the return will be officially confirmed within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please follow these steps to start the returns process:

  1. Email us at: info@julienroseboutique.com
  2. Include the following information in your email:
  • Order number
  • Reason for the return
  • Photo of the product (if damaged)
  • Your first and last name
  • Your address

We'll then be in touch with the correct return address.

Please do not send returns without first contacting us — we'll provide the correct return address once you've reached out. Customers are responsible for return shipping costs.

RIGHT OF WITHDRAWAL

Consumers have a right of withdrawal under the following terms, where the consumer is a natural person entering into a transaction for purposes not primarily related to their trade, business, or profession.

A. Cancellation Terms

Right to cancel

You have 14 days from the day you (or a third party you've named, other than the carrier) receive the last item in your order to cancel your purchase.

As we operate a fully automated fulfilment system, orders are processed immediately upon placement. This means we're unable to interrupt shipping once an order is placed, so cancellations cannot be processed once goods are in transit.

To exercise your right to cancel, please notify us (Julien & Rose) with a clear statement (e.g. via email) confirming your decision to cancel. Cancellation is finalised once we've received the returned goods. Return shipping costs are the responsibility of the buyer.

Note on shipments already in transit

As our goods are shipped internationally, transit times may occasionally be longer than expected and are outside our control. If your order is already on its way, cancellation cannot be processed until you've received the goods — please wait until delivery, then return the item to us. You're welcome to notify us of your intent to cancel in advance.

To help us process your return as quickly as possible, please send us a shipping confirmation once the return is on its way.

Consequences of cancellation

If you cancel your order, we will refund all payments received from you — with the exception of delivery costs (excluding any additional costs resulting from choosing a delivery method other than our standard, cheapest option) — without undue delay, and no later than 14 days from the day we receive both your cancellation notice and the returned goods.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed. No fees will be charged for processing your refund.

**Please note: all returns are sent to our central warehouse in Asia at the customer's expense.**