Shipping policy

Delivery Information

Below you'll find our average delivery times:

  • Once an order is placed, we take 1–3 working days to process it. Orders placed during the week are typically processed within 1 working day; orders placed on a Friday evening or over the weekend may take slightly longer.
  • Once processed, your order will be dispatched, with delivery taking an average of 5–12 working days.

We strive to make ordering and delivery as smooth as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team. Below, we've outlined how your order is processed and delivered.

Placing an Order

Ordering at Julien & Rose is simple. Start by visiting the product page and adding your chosen item to your cart by clicking "Add to Cart."

Please double-check that you've selected the correct size and variant. Once confirmed, click "Proceed to Checkout." On the information page, enter your delivery address, ensuring all details are accurate, then click "Continue to Shipping."

On the shipping page, you'll have the opportunity to review the address details you've entered. Every order ships completely free of charge — as a token of appreciation to our customers, we always cover shipping and delivery costs. Once confirmed, click "Proceed to Payment."

Payment Options

At julienroseboutique.com, all payment methods are SSL-encrypted, ensuring a secure checkout every time. We accept:

  • Credit/debit card (Amex, Mastercard, Maestro, Visa)
  • EPS
  • Instant bank payment

Once you've selected your preferred payment method, click "Complete Order" and you'll be redirected to finalise payment. Simply follow the on-screen instructions to complete your purchase. If you experience any issues, our team is always here to help.

Shipping Costs

We cover shipping costs on every order — all items are delivered to your door completely free of charge, with no minimum order requirement.

Order Processing & Shipping

Found the perfect piece for your wardrobe? We know you'll want it as soon as possible, which is why we work hard to process and ship every order efficiently.

To keep our pricing fair and sustainable, we consolidate parcels and ship them in batches once we reach our shipping threshold. We appreciate your understanding as we work toward a more efficient and environmentally responsible shipping process.

Please note that during busier periods, processing times may occasionally take slightly longer than usual. We appreciate your patience and will always do our best to get your order to you as quickly as possible.

If you need your order dispatched urgently, please contact us by email and our customer service team will be happy to assist you.